Booked for 2 adults and a child of 10 sharing bed with parents, but when checked in, they put a $45/night charge ($315 for our 7 nights) on us for extra person regardless the booking confirmation. Straight away get our legal team and Agoda involved in day 1. At day 4, the hotel still insisted on the charges, despite the effort of Agoda team and their confirmation on the reimbursement. It’s already spoiled our trip. Finally, at check-out, the hotel confirmed they wouldn’t charge my child. It was a win for us and Agoda but an awful experience for us. This hotel was “ugly” in our mind not just that, but by their saying in one way, carried out another. We booked for their Chinatown Studio King, but 2 days before our departure, they moved us to Cecil promising a free upgrade from 170SQF room to 300SQF room to compensate the distances. The fact was not that. We was checked into the same room size, only the distance to office was now difference! Not just that yet, at check-in on Wednesday, they said there would be a complementary housekeeping on Saturday or Sunday. But at check-out they said to compensate, again, for the fact that there was no complementary housekeeping, they offered us a discount for our next stay. Who else would like to stay here again, we would not. And finally, beware that they will charge (yes, completely charged, not withhold) your deposit of $300 for 21 working days, approx. a month, regardless you made it by cash, or credit card. Why was that long, could only be one reason, they utilized our deposits as they cash liquidity for their business. And when we received it back, it was not in full. Read how many reviews people made on this deposit matter on Booking.com, because it was way out of business normal. The most humiliating thing was that we hadn’t even checked-out but they kept chasing us with their review, asking us to rate them 10. We all agreed to rate it 1 star for “Value for money”.