Chinatown Studio Apartment (No Windows)

It has been a very enjoyable stay! I am most impressed with Mary upon arrival. Mary has brought this whole experience to another level. Her personal touch is something to look upon. She’s always reachable and passionate. Something that’s not easily sported these days. Not only is the location a star, as I am very sensitive to noise, the apartment breaks away from it completely even though it’s along the main road. There’s practically everything in the room, and that makes staying very convenient. I would definitely return to stay without a doubt! Up keeping is marvelous

This was my first serviced apartment experience in Singapore and it was a great stay for the past 6 mo. The location was perfect although there were high noise levels due to the adjacencies to the main road. The property managers were helpful trying to accommodate my needs. Had multiple issues with wifi

Thanks a lot to Mary, I had a wonderful stay at you hotel !

Good location with many eateries around. Although there’s no reception at the property, we can always ask for assistant by contacting Mary with watsapp/call. She’s always there for help. Overall, we enjoyed our stay there.

Overall I had a memorable 4 months stay. Mary and Min were the main stars to me. Nuri also did a great job! Mary manages to answer every single question I have and also accommodate my requests, like weighing scales for my bags, charger for the remote, insecticide etc. Min does a very good job as well, and she has the excellent ability to read the room. Her services are also top-notch and always leaves me satisfied. In my long stay, I have become quite close to these two, whom I consider my friends now. I don’t have a single complaint. (except maybe I found the stairs in 28 Smith St to be too steep, but that is out of your control anyway) Thanks for everything and keep up the good work. I would like to insert an additional thank you note to Mary and Min for helping me with my bags when checking out from the property. These two woke up much earlier on a weekend to help me with my things. Like I said, top notch service. Love you all. Excellent work to the entire team! P/S I do hope whoever who sees this review does feed it back to Mary, Min and Nuri, seeing as I took the time to write this. They need to know about the good work they do. My suggestion with the post-cleaning review form you send out weekly, consider creating an app where we just register once and click 1 button to give our review as a minimum. Maybe the app can send out a notification to our phones and we just click smiley or no smiley. Extra comments? Yes/No and done. This would be far easier and cut down on email comms and us having to fill out our names etc every single time. You can look into PowerApps to develop a free version, or explore other vendors. I think your response rate will go up, if you are interested. My new room that you gave me in 28 Smith St mid-March could have been a bit cleaner. There were paint marks everywhere and particulate stuff on the floor. (Oh and a cockroach haha, this is understandable though, since we live in Chinatown. Nevertheless it scared me to death) But after the first cleaning was done, it was clean afterwards. My suggestion is although you have a room that’s been cleaned, if it is not inhabited for some time, clean it again before offering it to new occupants. This way you can avoid these problems. I appreciate the free upgrade. Loved the bigger bed. Even when I was in 30 Smith St I loved the room. I needed this to keep sane during CB Perfect but sadly I couldn’t enjoy the street food outside for long. Overall very central location I can’t really comment on this because I personally did not pay for my stay, but judging by the price, you get what you pay for Very fast, very good, except for the two problematic weeks in April, but that was sorted quickly as well.

Overall everything’s pretty good, especially the support from the Mary and Nuri. Huge shout out to Mary who’s taken very good care of me during my entire stay and to Nuri who’s simply the best housekeeping staff! The only downside I would say is that that the sound proofing of the rooms need some work. When I stayed at Ann Siang room 01-04, I can hear all the sounds and noises coming from room 01-03 whenever their bathroom is being used. It’s pretty loud and I’ve been woken up from my sleep a couple of times. Wifi can be rather spotty and patchy on rainy days. Otherwise it works perfectly fine during the rest of time.

Everything was perfect and it was a great stay. It is near to lots of food places and a short walk to the MRT. The Guest Satisfaction Manager, Mary, provided prompt response to my queries and helped to make the check-in procedures efficient. She briefed everything clearly and she’s really friendly. Will definitely stay here again in future.

Nice apartment in a prime location; just a 3min walk to Chinatown MRT station and walk about 10min to Tanjong Pagar MRT station.

Jarwin help me a lot on using the TV network. Yan ping done an excellent cleaning service every week. Other staffs also very kind and courtesy when reaching out. Thanks.

I had a pleasant stay day. Pros: Comfortable stay. The room has all the amenities that were listed on the website. Apple TV and the air-conditioning works well. Mary was very friendly and helpful during the check-in procedure. Security was good and area is quite safe. Cons: The room was not as spacious as what was seen in the pictures. I was disturbed from my sleep in the middle of the night when other guests came back and their talking along the corridor can be heard from the room. Fortunately, they did not linger along the corridor for long. Bed was creaky. I made a check at the bottom and noticed that the boarding was starting to fall apart. The bed will likely still be creaky due to the bed frame not having much support since the bottom area is empty and used for storing luggages. Creaky bed due to bed frame. Getting onto the bed or turning on the bed will cause the bed to make a creaking sound. The nearest exit is Chinatown Exit A, a 5 minutes short walk. Price is great and value for money. It would be better if there is was 2 nights minimum stay instead of 3 or any. A little spotty and slow at times.

Clean and comfy. Near to amenities. Staff (especially Mary) has been approachable and helpful.

The right balance between cost & effect

We are happy for the service and appreciate so much help from Mary and Min.

Clean and cosy environment! I stayed in a single room with a window at the roof and it was super bright. In addittion, it was great that I could find everything I needed in my room. Mary was super helpful!! It was a nice stay that I take as a closure of my 2-year-journey in Singapore.

Really great place to stay: location is fantastic with great restaurants and bars, great walk towards Marina Bay Sands. The studio is fully equipped and very well maintained. Just missing a sink. Mary organised wonderfully the visit, check in, housekeeping, TV channels and check out and even thought about a welcome box of blue berries! Many thanks. Marc

A big shout out and hearty thanks to the sales team for giving me a complimentary upgrade to a more spacious apartment located at a quaint and quiet neighbourhood which made my stay an even more pleasant and enjoyable! Mary is a wonderful guest satisfaction manager who did an amazing job in making sure I’m well looked after during my stay – she is super prompt and responsive in her replies and always came to my aid at lightning speed! I felt bad for troubling her over trivial issues like the AppleTV but she was always very kind and gracious about it. Mary even brought me fruits once and I was pleasantly surprised by that! Jarwin and Arynna were very nice and helpful in assisting with my check-ins when Mary is off which made the process a walk in the park and I really appreciate that especially when I’m usually tired when I reach the apartment. The people at heritage apartment sets this place apart from other hotels and service apartments I’ve stayed at and I’m truly impressed by the level of service they provide.

Clean and quiet location. Near to amenities, bus stops and three mrt stations (outram, chinatown and telok ayer).

Checked in and was briefed by Mary and her colleagues. Overall, the stay was comfortable and recommended for others. Intermittent internet connection

Overall OK.

The staff we’re very hospitable especially Mary who gave a welcome snacks during my first week. She has been very responsive to my queries (such as when I asked for the exact address of my unit) and prompt fixing of my room safe. Min has been equally outstanding in making my room always clean every week. Location was especially great as food options were aboundant within a few steps outside the place. Most especially, I appreciate the added sound proofing in the room as it did ensure noise outside was very much reduced. Great stay and would love to stay again soon. Perfect! Outstanding! Excellent! Reasonable for location and quality. Fast though experienced some disconnection at night time but did reconnect again without issues.

I must say that Mary is an excellent ambassador for your company. I highly recommend you apartment to anyone looking for a clean, quaint, place in the city. Ann Siang Road 2 bedroom had no shower screen and the bed was too soft. Overall it’s still good Wifi at 227 South Bridge road was quite weak

I was especially impressed by the help and assistance that Mary provided throughout my stay. Location was great, although it was admittedly somewhat difficult to move heavy luggage up and down stairs only.

The apartment was clean and bright, had all the essentials. Mary was really helpful throughout the stay.

First the bad : I clearly overpaid for this apartment. 1700 SGD for 2 weeks, that’s too much. Second the ‘can be improved ‘ : instead of a toaster, why not a coffee maker ? There was absolutely no coffee powder, teak not sugar in the apartment. That would be welcome in the situation we face, with difficulties to shop and interdiction to go out . I regret there was no table . I know the space wasn’t very big, but a small foldable table would be welcome. The good : the apartment is well equipped, spacious, the WiFi is excellent, and bed superb comfy. The shower /toilet and WC are very clean, food water pressure, good lighting, hot temperature. The big fridge is definitely a plus when you’re confined. The very good : I could not have survived this SHN without the kindness of the manager in charge , Mary. She helped me twice for shopping, when the delivery slots were all full. She is very helpful from the check in, until the check out. She does not accept tips for her outstanding service, and Heritage must feel lucky to have people like her . It’s mainly because of her that I decided to extend with Heritage. Too expensive for what it is

I had a very pleasant stay and the apartment was really clean, cosy and comfortable! Special thanks to Mary who made the whole check in process so smooth because she was warm, always very helpful and responds very fast to any Enquiries that I had. I would definitely recommend this place to stay and the location is excellent as well with many good food nearby.

I found the overall experience fairly pleasant. Although no fault of the room, it would be nice if there was an option to open the sky window to let in some fresh air as well. I would especially like to thank Mary for being extremely forward and helpful during my time, being so kind as to leave a small gift during my stay. It truly made the stay much more pleasant, especially given the circumstances.

Overall was very nice and comfort. I feel like my own house.

I’m overall satisfied with my stay. I’ve visited many places around the world and Mary is the best host I encountered so far. 10/10 Hearth of Chinatown is possibly the best location in the city. Good value for money. unrealible, often restarting itself

The studio apartment is very clean and modern, love the Apple TV which comes with YouTube and Netflix! The bed is very comfortable, one of the best I’ve slept in. Jarwin attended to me during check in and he was such a friendly and nice chap who made me felt at ease. Mary looked after me during my stay and she was super responsive and helpful when I texted her my queries. Min was the kind housekeeper who came to my rescue when I had issues operating the washing machine. I didn’t feel any lack of support even though there’s no front desk or reception. The onsite staff provided 5 star excellent customer service and they made my work from home stay a very memorable one! One of the most comfortable and best beds I’ve ever slept in! A little inconvenient as it’s a bit of a trot to the nearest mrt station. But it’s a quaint area near lots of food options so that helps. Apparently I booked at the right time and got one of the cheapest rates. Shame that the same rates couldn’t be extended to me for another month’s stay in May. Strong connection throughout my stay so kudos to that.

My stay in Heritage@Chinatown was the best staycation I have ever had and I have been to other hotels. The room had mostly everything provided for, it was the right size for 1 person and I think could even fit a second one and it would still be comfortable. The staff ( Mary and Min) were the absolute best. They were very attentive to the needs of their guests, very prompt, courteous and sweet (pun intended) as Mary gave me chocolates to brighten my day. Min is diligent with her work. I am impressed with how the reservation has been managed with the utmost tact and care. I am definitely referring others to come stay here and I will also make sure to come back. Near the public transport, shops, malls and restaurants. Reasonably priced I encountered a bit of interruptions but it was okay.

Its a clean and nice place.. Especially the assistance from your staff, Mary is helpful and good, with immediate respond when needed some clarification. The cleaner Nuri is also very thorough in her housekeeping.

My stay here was great, exactly what i needed for the amount of time that i was staying. The Cleaning Staff did an amazing job and Mary was excellent, extremely kind and welcoming, if i had any issues at all she was always more than happy to help. Would stay there again. Cleaning staff did an amazing job If i am being picky, the rooms are a little small. All depends on how long you are staying there and how much space you need. Mrt close by, Chinatown one side of the road which is great for food, Club st behind which is great for drinks. Boat Quay only 10 minute walk away. Went off once or twice but for the most part it was great.

Nice staff. Clean room and good maintenance.

The staff have been friendly accommodating and effcient.

Very good. Nice service from Mary and Min. Thanks for their care.

Really enjoyed my stay, unfortunately had to be shorten. Thank you Amy for assisting with prompt check-in. Comfortable apartment, ideal for a small family. See you soon

Perfectly appointed, sparkling clean, professionally managed apartment. Highly recommended.

Excellent clean well positioned

Thanks to Mary and the team for a nice stay!

Did not stay at Chinatown this time, but at Tras St Great location, bathrooms little small, mattress quite hard