City Hall Studio Apartment

Good Equipment, comfortable, in the city Centre but quiet, helpful staff!!

The flat is comfortable, clean, in good location and had all I could possibly need. Ray is always available and replies quickly to the messages. She is very friendly, helpful and deals with all the situations efficiently. I felt I could always count with her support. She never disappointed me. All the staff I had contact with (Ray, Xing Ping and the drivers) was very friendly, helpful and provided a very good service. Xing Ping is very professional and provided always great cleaning service.

Ray was amazing !

Great location and very good facilities. So much good food along this row, literally great chicken rice and hainanese food a stone’s throw away. Could also go running at Esplanade after a short walk away. Only complaint is that the hot water was not consistent and would run out after a short while

Great locality, close to a lot of food joints and malls.

Only problem was room was small as shown in the picture and also cleaning should be done on alternative days.

Ray was Excellent and very helpful – thank you 🙂

Overall our stay was very nice. The helping hand of Ray which we cant forget. Thank you Ray! However my suggestion to have housekeeping twice a week at least on request ( not for lenin change but for cleaning ) My another suggestion to keep a phone with data for google maps help us to take around whenever we go around Suggestions provided in my overall review Good Excellent Ok Good

Very attentive to details and customer oriented services

It’s been great living at Heritage Apartments. The room was clean, spacious and well-furnished. It had all the facilities I could have asked for or expected. The Apple TV was the icing on the cake. Ray was very helpful and communicative. She would address any queries I had and was very accommodating and a great host!

Check in was fine. But she took 4 days to respond when I said I needed help with the Apple TV. Airconditioning units make really weird intermittent bubbling noises throughout my stay. Location is fabulous- close to three MRT stations! Wifi is slow. Speed is acceptable when using my mobile but disastrous when I tried to use my laptop.

The service provided by Ray was excellent. She was very responsive and took excellent care of us. Thank you.

Enjoyed the stay.. you are awesome. Ray was the best

ホテルの場所もよく、部屋も清潔でとても良かったです。Rayがとても親切で、疑問や分からないことを丁寧に教えてくれたためとても快適に過ごせました。また、ルームクリーニング時に置いておいてくれたRayからのメッセージもとても嬉しかったです。 ありがとうございました！

I have lost count the number of times I have come to Singapore and stayed with Heritage apartments that speaks volume on the level of service and hospitality.

The location was amazing, beautiful buildings around and malls in walking distance. The staff was helpful and nice.

I had a very pleasant stay at the Heritage Apartments @ City Hall. The loft apartment was well-furnished and had a Handy phone with 4G mobile internet (no hotspot). It was comfortable and never too hot inside despite the normally warm temperature in Singapore. I loved that it was near the National Library, a few museums, and several good restaurants. Guest Satisfaction Manager: Ray. She coordinated my check-in, checkout, and housekeeping perfectly and immediately responded T. any question I had. Other comments: – I wish the room were cleaned a little more often then once a week. – I’d like T. thank the housekeeper who kindly helped me use the laundry facilities (not sure, but I think her name was Xin Ping. I remember she spoke Mandarin Chinese and no English.) The City Hall apartments are near several good restaurants, and it’s easy T. get around from there because the apartments are near the bus stop opposite the National Library. The WiFi connection is unstable for video calls but works well for most other internet activity.

Great personalized service. Thank you Ray, you made me feel very welcome and at home!

The place was very clean, had everything I needed for my 10 day stay. 10/10 would stay in heritage again!

The place is nice and she is helpfull

Ray was very accommodating, responsive, and kind. Looking forward to my next stay at Heritage!

Very relaxed and well organized stay by the service team organized by Ray. After great previous stays, the high quality of customer care, cleaning services and overall organization stays. The appartments are in a very good location and excellent maintained. The other neighbours are kind, all relevant shops and restaurants are close (max. 15min walk or 5min bus ride). The good equipment of the appartments allows a nice stay, self organized but never left alone. Very well cleaned once a week. On hot days it may be helpful to change the linens of the bed during the week. Excellent comfort – just regular maintenance took place, what is necessary to keep the level of comfort. Great location in Purvis Street – all kinds of restaurants are close. Shopping and entertainment is never far away as well. Very good price / value ratio. During the stay there was a WiFi shortage, occuring due to provider issues, so nothing the Appartments are responsible for – but fixed the issue for the guests with portable WiFi devices. Very good service and solution by the Customer Care Team!

Well located and clean

今回は、荷物が多かったこともあり、エレベーターがないのは、残念。

Very good experience

Amazing apartment as always and amazing assistance by Ray, really really good service as always !

Loved the place, service and everything else 🙂 Your team even left behind some yogurt for me which was a pleasant surprise to come home to! Would have liked if housekeeping could be twice a week instead of once but no other complaints whatsoever!

Can stay with your spouse as the washroom is transparent. I have stayed with my colleague so privacy was little difficult.

The apartment is very comfortable, has everything I could possibly need and is located in a great area (near restaurants, transport, shops and attractions). The staff members I have dealt with (driver, cleaning lady and manager) are all very professional, polite, friendly and helpful. Also like that I get emails to inform me about pest control, housekeeping, maintenance, etc. At check-in Ray explained to me everything about the apartment and the area around. She is also always available on What’s app and replies quickly to my questions.

Ray has been very kind, helpful and cheerful person since day one of my stay.

Great location and a comfortable loft. Ray is a responsive host who took care of the noisy workers when we complained. Dishes were dirty

Good: 1. Location near to mrt 2. Easy to find restaurants 3. Tv with netflix Bad: 1. I was staying at level 3 my room just right in front of laundry area. Its noisy Overall its a good place because of the location

Everything os ok. But AC was not sufficient enough to cool the room. The touch of Ms Ray was excellent. Location & other facilities(less AC) were excellent/most favorable. Properly cleaned. AC was not sufficient enough to cool the room. BUS, MRT, & Taxi were adjacent. Price was very good but security deposit(300USD) & Total advance payment ware troublesome. Trouble free & uninterrupted WiFi.

All is good

Situated in an excellent area. Accessible to all tourist spots. The staff are all so helpful, especially Ray. Maybe coffee mugs should be considered.

🙂

A few things to make this more welcoming would be to increase the house-keeping frequency and change bedsheets/towels more often.

The was really good and confortable

Clean, good and comfort. Walking distance to Bugis and Mrt. Will definetly come back again Thumbs up nice and tidy Cozy and comfort Within walking distance to Bugis and MRT Slightly expensive Sometimes is disconnected