City Hall Studio Apartment

The apartment is very comfortable, has everything I could possibly need and is located in a great area (near restaurants, transport, shops and attractions). The staff members I have dealt with (driver, cleaning lady and manager) are all very professional, polite, friendly and helpful. Also like that I get emails to inform me about pest control, housekeeping, maintenance, etc. At check-in Ray explained to me everything about the apartment and the area around. She is also always available on What’s app and replies quickly to my questions.

Ray has been very kind, helpful and cheerful person since day one of my stay.

Great location and a comfortable loft. Ray is a responsive host who took care of the noisy workers when we complained. Dishes were dirty

Good: 1. Location near to mrt 2. Easy to find restaurants 3. Tv with netflix Bad: 1. I was staying at level 3 my room just right in front of laundry area. Its noisy Overall its a good place because of the location

Everything os ok. But AC was not sufficient enough to cool the room. The touch of Ms Ray was excellent. Location & other facilities(less AC) were excellent/most favorable. Properly cleaned. AC was not sufficient enough to cool the room. BUS, MRT, & Taxi were adjacent. Price was very good but security deposit(300USD) & Total advance payment ware troublesome. Trouble free & uninterrupted WiFi.

All is good

Situated in an excellent area. Accessible to all tourist spots. The staff are all so helpful, especially Ray. Maybe coffee mugs should be considered.

🙂

A few things to make this more welcoming would be to increase the house-keeping frequency and change bedsheets/towels more often.

The was really good and confortable

Clean, good and comfort. Walking distance to Bugis and Mrt. Will definetly come back again Thumbs up nice and tidy Cozy and comfort Within walking distance to Bugis and MRT Slightly expensive Sometimes is disconnected

The service and welcoming was outstanding. Especially the two guest managers Ray and Arynna contributed a lot to the high quality and comfort of the experience. Staying in Singapore with Heritage Apt. is a true pleasure, good equipped, always easy to reach close customer care and best recommendations to have a good time. The quite neighbors are a plus and even being in the middle of a crowded street did no harm to each night having a good rest. Restaurants, Bars and POI are close in walking distance. Perfect place to stay with site managers who always have your back. Housekeeping two times a week would be great. The own washing machine was great also the quality of the housekeeping itself. Good equipped, comforting design of the apt. Very good location. Lots of nice places around and the level of traffic noise was very low. Very good price/value ratio – sure cheaper is always sth wanted, but the charged price seemed fare for the high quality service. Internet Connection sometimes was very slow – too slow to process E-Mails. Beside this, very good quality!

Excellent location and very comfortable loft with good design. Self-serving laundry is very good to traveller. The host handler Ray who is super friendly and supportive on everything. A bit dusty

Apartment was in a great location, well appointed and comfortable. The guest satisfaction managers all went out of their way to ensure my stay went smoothly. Also, my request for an extension was dealt with quickly and efficiently. Speed and connection qulity upstairs in my apartment #5-3 at purvis street was an issue, however the internet worked well downstairs. Also the signal and speed was not sufficient for the Apple TV/Netflix to work without frequent buffering.

I’m happy with the apartment! Just wish the housekeeping was more than once per week 😉

Always enjoy staying with Heritage and always enjoying communicating with Ray.

Ray is really helpful and cheerful staff. It’s my first time in Singapore & everything is so new to me. But she always put on a big smile and makes me feel welcome at the first time. Her little treats and hand writing welcome card are also big surprises. It feels more than an apartment but instead a home to be. And rest assured she will be taking care of my stay. The room service is really good. Most appreciate they even organise my stuff on the table neatly The position of the air-con makes me feel sick. Because the wind directly blow on me when I sleep. But turning the temp higher will be a bit hot. Great food ard(even 24 hrs restaurant) . And close to MRT & shopping malls Sometimes slow for Netflix. But appreciate for the handy phone.

Amazing facilities and staff as always. It goes on and off sometimes and also sometimes works very slowly over TV.

My 2nd time staying here. Loved the location, between Bugis and Raffles, near to City Hall MRT. Food easily available within walking distance. Perfect Reasonable in the city area Very dtable and strong

Great service and very warm hospitality.

What can I say … When I first came to see the condition of the room of the Heritage appartment, Ms.Zam it helped me to simplify the process. Then there was Ms.Ray who accompanied me at that time. Ray is someone who is so warm and kind in communicating with consumers as well as being so detailed in explaining everything related to this appartement. Everything is complete in here. I can say this residence is more than just a place to sleep but comfort, completeness, as well as the services obtained are very satisfying. Ray did not release Us in the slightest from complaints. The way she works we see besides placing her professionalism but she really places her position not as a worker of this company but rather places herself as a consumer in this appartment while trying to do her best to overcome complaints from her customers. One thing that was very touching was that even Ray gave Us a little attention by giving a complimentary fruit with a lovely greeting card. Wow … residential with a very human service level of service. Thank you very much for Ray and Zam, who made Us feel comfortable as at home. We hope that services like this can continue to be maintained and improved in the future. Thank you Mohamad Ali and Family

Thanks for Ray. She helps a lot and response very quickly. Wifi is slow.

Zam from the reservation desk has been following up very closely throughout my entire booking process in view of my renovation schedule being constantly changing. She even went the extra mile to help me secure a room by working around other guests’ bookings. I am very satisfied with her good work. Both Ray and Priscilla have been very responsive and helpful whenever I needed help with the logistic in the apartment. I am very satisfied with their good hospitality and great work.

Amazing hospitality by Ray, all our queries were answered and resolved VERY quickly. The only downside are wifi speeds in the evening, most of the time videos from Netflix were buffering.

Generally, the hotel provides all necessities which is important to business travellers. The service of complementary airport to hotel transfer and the meet & greet upon check-in was really good. Hotel may consider to upgrade/change towel sets, those in my apartment were rather used and looked yellowish. Staff are really friendly. Those I was in touch with… Megan, Ray and Jarwin were thoughtful and helpful. One of the trash bins was not emptied when I checked in. Human hair (substantial amount) and dust found on counter top by the fridge. That was rather a bad impression unfortunately. Ants trail found on wall by the study desk on loft level. Short walk to MRT Station and good number of restaurants nearby. Wifi connection was good for the first 4-5 days of my stay, however, wifi signal was dropped in the last two days (26, 27 April). Netflix on loft level wasn’t even connected due to “no internet connection”.

The call number of the relationship manager was not fixed. In addition, when I called, I had to call three different numbers to get someone’s answer, go two for two. Dishes and cups not washed when we checked in. An underware of previous guest was in landry machine.

Thank you for a wonderful stay. Special thanks to Ray for her friendly, efficient service – truly an asset to your team. Also Cherry for all her help, & Tuti for her great housekeeping service. Apartment could do with some improvements, but overall great value for money. Communications excellent from initial booking to end of stay. I’ll be back. Best wishes.

Nothing to complain. Location is good, just 5min walk to City Hall MRT which is within the mall, very clean unit. Ray did a good job, very helpful, informative & responsive. Very clean. Stayed for 5 nights and the cleaner came during the weekend to help clear the unit. Space enough for me and very quiet when you are within the unit. Within walking distance to City Hall MRT, Raffles City as well Bugis Junction, nothing you could ask for more. There are 2 chicken rice shop on the same row and a tapas cafe just downstairs. Reasonable consider being in the central area. Very strong. The handyphone free to use was a great advantage.

when i extend my stay here i realize it is a very correct decision, thanks Ray for helping me during the stay and response to questions very quick. as conclusion, an perfect experience during here！

Attentive customer services team. I would give thumbs up for Ray and Zam who have been so far promptly responding to some concerns before arrival and during my stay here. Tuti the housekeeper has also done her job well in attending the unit. Just would like to know exactly before any person in charge come into the place I am staying, so Things can be more easily manageable.

very nice and clean room, booked once and extend my stay. Room is bigger than I thought and even comfortable for two. love it.

Very very very impressed by the service provided by the Heritage apartment team especially Ray! She was very prompt in providing me info about the place and attentive to needs. Also want to thank Zam for entertaining my initial questions of the apartment 🙂

Everything is good! Good location and the room is comfortable!

Lovely hotel and great location. There was just a little bit of a downfall when our room was different from the confirmation email we received which resulted us trying to open up the wrong door. I then called Ray who was happy to help and took us to the right room. There was also a weird smell every time we would open the door to our apartment. We tried to open the windows but the smell was still there. Other than that the hotel was very clean and comfy beds. The location was great when catching buses and the restaurants downstairs were fairly nice. Only 2 pillows when we got there but I know they are more than happy to organise more when you ask.

Ray was amazing. Extremely helpful and attentive.

Great

Comfortable stay and careful service.

Would definitely recommend to anyone. Beautiful place, spacious. Fantastic location Subway, bus stop which goes to everywhere in Singapore. Close by shops, mall and anything you need. Just great and contact person response was immediately. And thank u RAY thank u for everythınk.. u r great host !!

The bath water in 201 can not keep warm for me to take the whole shower. But overall is good.

Ray was super helpful during my stage at the City Heritage Apartments, very responsive to my questions. Rooms were clean and tidy.