Heritage apartments have been amazing at providing superb service, taking care of concerns timely and going above and beyond.
Other apartments within the same property
|Clarke Quay Junior One Bedroom Apartment (No Windows)||2||From|
190 Sq. ft.
|Clarke Quay Studio Single Apartment||1||From|
130 Sq. ft.
|Clarke Quay Studio King Apartment||2||From|
160 Sq. ft.
|Clarke Quay Studio Single Apartment (No Windows)||1||From|
115 Sq. ft.
Reviews about this location
I’ve stayed at Heritage Apartments on 5 different occasions in the past 4 months (I travel to Singapore regularly for work). It’s the only place I’ll stay because I know that I’ll have great customer service (every guest relations manager that I’ve met has been exceptional), great in-room facilities (fully stocked kitchenette, reliable wifi, HandyPhone, AppleTV, modern and clean furnishings) and a great booking experience (easy direct bookings, safe and easy payment, airport transfer, express check-out). I’ve stayed at 4 different Heritage locations and all have been in close proximity to MRT stations, supermarkets, shopping malls, cafes/bars/restaurants. On my most recent visit, I met Priscilla for the first time. She wasn’t working on the day that I checked in so she contacted me personally the next day to arrange a time to meet with me and introduce herself. She’s lovely! Courteous, friendly and she offered to help in any way that she could. She even left a little treat for me after housekeeping day. Very kind! I’ve had Mary as my guest relations manager on several occasions and she’s always been efficient, courteous and available to help. On my most recent visit, she even personally delivered some items across town to me, which I’d accidentally left in my apartment after checking out. That’s great service! I’d also like to make special mention of Megan, who I’ve corresponded with by email during the booking process on my last few trips. She has been absolutely outstanding. Although I’ve never met her in person, I feel like she’s becoming an old friend! I always have a lot of questions during the booking process and she invariably responds to my queries promptly, politely and with great detail. This is very much appreciated. The bathroom floor at Tras St had a puddle in it when I arrived. The shower floor at Boon Tat St was scattered with hairs.
Dear Employees and owner of Singapore Heritage apartments, I very like to concept and enjoy the professionalism of the staff. Still some minor but important things can be improved for the apartment as the concept is not fully understood by the designer and/or architect of set apartments and I would love to discuss this in a meeting with the owner and designer and/or architect. As for the next question: Would you recommend this hotel? I can say Yes as I have already done so and a good friend of mine will use one of the apartment around the end of March once it clear to him when he is going to travel. Just a a point of attention: I would recommend to always speak of apartments or service apartments but never use hotel (as you do in the question below). Singapore Heritage apartments are apartments and are not a hotel. And there is an important difference, view, and perception between the two. Looking forward to your reply and/or meeting request. Yours sincerely, Goffe I am 1,96M long and everywhere in Asia, cleaners only clean what they see! (Example: the top of refrigerators are dusty etc…).
Mary and Adrian were top notch. Thanks again for the wonderful stay!
Nice stay, great service.
Excellent service provided by Jarwin. He was always ready to respond to any queries and was very helpful, accomodating and professional. The apartment was comfortable and clean and best of all was the location. Enjoyed every minute of our stay and would book in future and recommend to friends and family visiting Singapore. A big thank you to one and all who were involved in our stay and made it a very pleasant experience. Everything was well maintained and clean. We were very comfortable even though a bit small it was well equiped and had all needed such as fridge, crockery, cutlery, microwave, iron, hairdryer, washing machine and dryer. Could not ask for more. Excellent location, very convenient with views of the river from the room and stepping out to a selection of good restaurants and cafes. Very reasonable. Excellent
Excellent place to stay, everything is provided and the customer service Jarwin provides is top! Give the man a bonus! Has a tendency to go really slow and even drop connection
80 boat quay is a great place, close to a lot of points of interest. The team is amazing and we’d like to say a special THANKS to Jarwin who made our stay in Singapore perfect! Always here for us, always smiling, always kind! It was much valuable!! Definitely the best welcome ever!!
I would like to commend first is Adrian for the best service and accommodating all my requests. Also Rinda for a job very well done. The whole team as well including Mary, Jarwin and Cherry (sorry if I forget some names but pls include them as well) for the best customer service. No idea since company provided.
Great location, friendly staff and good value
I have been staying with Heritage now for just over 30 days and have another 30 days to go. Staff are very helpful, the rooms are clean and situated in one of the most central locations in Singapore. Highly recommended for both short and long stay travelers!
Great location, friendly staff, highly recommends
Location for this place is great! 5 mins walking distance to Clarke Quay station. There’s no check in counter located at the place itself.. But they will send an email to get ur estimated time of arrival. So double check email so that someone will be there when you arrive. The staffs are all very friendly and helpful. Just hope that housekeeping wasn’t once a week. Twice a week would be much better. Overall, it was a pleasant stay. Will definitely stay there again when visiting Singapore.
Danke an Heritage Appartement @ Clarke Quay
Die Lage ist einfach traumhaft. Von dort kann man folgende Ziele zu Fuß erreichen: Clarke Quay, China town, Marina Bay, Lau Fa Sat, Hong Lim hawker center…Am Fluss entlang zu spazieren haben wir jeden Tag gemacht: lebhaft und romantisch. Miss Sam – Manager of the apartment is very nice and helpful. Eigentlich nichts
I really enjoyed our stay @heritage boat quay,the location was excellent,easy to taxi ,shopping malls & eateriesClose to China town &bugis street for shopping.Overall we loved,plus Sam was lovely we will definitely stay there next time.
Удобное расположение, уютная маленькая комнатка, есть все неоходимое, только комната была рядом со стиральной машинокой (их 2 общих в коридоре) – постоянно шумела рядом, но не критично… там есть определенные часы работы только днем. Рекомендую…. цена отличная! Весь центр рядом.. набережная, Марина Бэй, чайна таун, метро, тц
Its really nice location and clean. The service is also excellent. Special thanks to Michelle
Great 2 months stay, great staff, recommended property for both business or leisure
One of the best services I have received in a Serviced Apartments property. Accommodation product is well looked after, clean and in great location. Staff are very attentive, warm and friendly especially Michelle. If I could, I would spend more time staying here yet I am sure to return one day soon in the near future. Keep it up
Very Good- Aleksandra8527-01-2017
Superb staff and location
In a very small space they had managed to provide everything you would expect in an apparent. The location was awesome- 10 mins walk to Clark Que. excellent staff- especially Sam. The room was too cramped. I guess because of the way it has been designed – long and narrow. Usually a 17sq meter is a descent size room.
Restful,clean and centrally located
Central location. Good air conditioning and quiet. Bigger tea cups or mugs !.
Great location, easy access to clarke quay (food & drinks), nice place to stay
The staff are super nice, especially Michelle, she is super sweet and helpful!
Отличная светлая, уютная квартирка-студия. Современная, есть все необходимое, включая полотенца, Нели для душа, шампунь и стиральный порошок, небольшая кухня со всеми необходимыми предметами и холодильником. Отзывчивый, дружелюбный персонал, меня встретили, хотя я приехала на несколько часов раньше, помогли с вещами, в комнате есть все необходимое, очень-очень чисто, окна на реку, и тихо, хорошая звукоизоляция. Интернет отличный. Спасибо особенно Michelle и тем, кто наводил порядок.
Pricey but every tourist attraction is very close.
The location is very convenient for tourists. Very close to North-East line and 10 mins walking distance to East-West and North-South lines. Marina Bay is in walking distance. The staffs are very well behaved and acts promptly to solve for any problems. The room was not very spacious. The lift had technical problem one day (although repaired within hours).
location, WIFI. room is too small, there is no digital clock, no clock at all. no coffee or sugar packs to help tired traveller, no bottle of water. can’t open the window because the mosquito as the appartment facing the river.
The view from the river-side rooms is amazing. The room was very clean. It was a perfect stay, exactly the kind we wanted. Value for money with respect to the location. The staff is very helpful. Michelle was a very helpful hostess and looked after all our necessities.
Thank you Wilson, Rodan !
Here is Very good place and very good service. Next time,I will never fail to stay here. Thank you Wilson & Rodan!
Great for a short business stay
I had a great stay at Heritage. Although the staff is not always located on site, Wilson met me to check in on my first day and was regularly available or just happened to stop by the property to check on everything. The location is hard to beat and the free laundry facilities make a huge difference when staying for more than a few days. In a perfect world, the room would be a bit bigger, but this is Singapore of course and the neighborhoood and shophouse vibe have plenty of charm to make up for the size of the room.
Empfehlenswert, man sollte nur bedenken, dass die Wohnung an der Hauptstraße ist
Schlüsselübergabe ist nicht sehr leicht, da man eine genaue Uhrzeit (eine Stunde) angeben muss, wann man da ist. Dies ist relativ schwierig, da man nicht allzu gut berechnen kann wie lange man vom Flughafen (mit Gepäckabholung) braucht. Entweder man gibt eine spätere Uhrzeit an, dann muss man aber in der Hitze warten bis jemand da ist oder man gibt eine frühere Uhrzeit an und hofft, dass man nicht zu spät ist, weil man dann viel Geld bezahlen muss. Diese Unflexibilität ist nicht sehr angenehm wenn man viel Gepäck hat. Zusätzlich steht der Name der Ferienwohnung nirgends dran am Gebäude. Schräg gegenüber von unserer Wohnung ist eine Bar – die Nächte waren aufgrund der Lage an einer Hauptstraße und der Bar recht laut. Wir konnten ohne Ohrenstöpsel gar nicht einschlafen. Bett war meiner Meinung nach nicht unbedingt bequem. Sonst war alles top.
Privacy, polite and helpful staff, view from the room and location. At certain times neighbourhood could be loud. No slippers, coffee or tea are provided in the room. High price, strict check-in and out time
Good service and excelent people
Nice location, nice room, nice host, nice price
Clean room.Situation, near the 2 biggest singapore nightlife places (downstairs), near the mrt stations (5 minutes by walk), near all you need in fact.The host, Wilson very friendly, helpfull and reactive.One of the best ratio quality/price you can find in Singapore. Can be a little noisy sometimes, but Ok, your are on boat quay
I will definately be coming back. Hospitality Greatly Appreciated.
Called the hotel staff after plane arrival. They were at the hotel when I arrived. Well organized arrival procedures. Property Manager Wilson was always only a text away, extremely nice, helpful, professional and courteous and resolved any issues within minutes (something you rarely see at other hotels). Although club was on fifth floor, never affected my rest or sleep. Coffee cups could be a little larger.
Tras St was great
Cleaning service was excellent Cherry was very helpful and when I left some items behind she arranged for them to be delivered to me
Отличный вариант для размещения
Удачное расположение отеля-центр, 5 минут до метро, рядом на набережная, прогулочно-ресторанное место. Молодой человек по имени Вилсон, встретивший нас ,был очень приветлив. Сам номер вполне комфортный, есть мини-кухня со всем необходимым, почти как дома. В номере чисто, мощный кондиционер.Очень вместительный шкаф. Wi-fi работает отлично. Нет как такового ресепшн. С трудом разыскали человека, который заселил нас, через менеджера ресторана, принадлежащего отелю и находящегося с другой стороны здания. За 10 дней ни разу не поменяли полотенца.
Wilson nous a accueilli chaleureusement, avec competence et confiance. Studio tres frais d’apparence, tout ce qu’il faut pour cuisiner, linges de toilette ok, mais pas de linges de cuisine, bien situe au-dessus du canal, vue sur le Skypark, acces bien protege, machine a laver le linge a disposition, wifi, air conditionne selon necessite. Nous y retournerions. Bar after-work sur le toit, belle vue, mais cher et musique jusque tard dans la nuit. Mais pas un motif de renoncer.